Using Adjustment Notes
What are Adjustment Notes?
If you have used the software for a while, you might have noticed a section called Adjustment Notes and wondered, “What are Adjustment Notes?”, “Is this useful for my business?”
Adjustment Notes, also known as Credit Notes or Refunds, are just a way to supply a refund to a customer. You might need to do this for damaged, returned, or undelivered goods. You might also need to consider using this for an overpayment, or pricing error.
Creating an Adjustment Note
- You'll find the Adjustment Notes option under Sales. From there you can click the + Add Adjustment Note button to create a new Adjustment Note.
Note: you need to first have an Invoice for a Customer that you want to apply this note to.
- You will notice this next screen looks very similar to a standard Invoice, except you have some different adjustment types.
- After you add a Customer, you are prompted to link an Invoice. Clicking this field will show you a number of invoices you have created for the Customer, ordered by date. You can also search this field.
- Selecting an Invoice to link will provide you with a small amount of invoice data, including the date it was created, the total provided, and the balance due.
- Let’s take a look at the Adjustment Type field on the top right.
- Assign to Invoice provides the ability to target a linked invoice. The total amount applied in the Adjustment Note cannot exceed the invoice total owed.
- Write refund allows traditional refunds to be created without assigning them to a particular invoice, useful for when the refund exceeds the invoiced amount or covers multiple invoices
- Assign credit brings the ability to apply a credit to a customer rather than a refund, this is able to be applied to a later invoice
- For each of these options, you will need to add a line item. Whatever you add here will be provided as a cost for your business instead of a cost for the customer. So for instance, if the original invoice was for 1 item at $50, adding that same item here in the line item would be a way to provide a 100% refund for the item in question.
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