Troubleshooting Bank Feeds

Troubleshooting Bank Feeds

For more information on what Bank Feeds is see this article. For information on the benefits 


Can I connect my bank to Bank Feeds? 

  1. Log in to okke and select Banking > Transactions on the sidebar  
  2. Click the Connect Bank Feed button near the top right  


 
  1. Confirm by pressing Connect Bank Feeds button


 
  1. Search for your bank using the search bar


 
  1. If your bank is supported by Yodlee's Bank Feeds, it will appear under the search bar after a few seconds


 

I can't find my Bank

  1. If your bank is not listed on the list of available banks to connect when you search for it, it may not be available for connecting. Reach out to our Support Team to submit a request for the bank to be added with the below details, providing us with the name of your bank.
  2. While we do not have control over the banks that are or are not supported by Yodlee's Bank Feeds service, the more people request the same bank to be added, the greater the chance of the bank being added.

My Transactions aren't appearing

  1. Once you have connected your bank via Bank Feeds, go to Banking > Transactions on the sidebar
  2. Ensure that you are selecting the correct bank account from the dropdown
  3. Click Refresh Bank Feed at the top right
 
 

 
  1. If you still encounter issues, contact our support for assistance.

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