As a web-based product, there can sometimes be issues based on the browser and hardware you're using. We recommend always ensuring your device is up-to-date, and that you're using the latest version of Chrome.
If you're still having trouble, we recommend either trying okke in your browsers incognito/private browsing mode, or alternatively, try clearing your browsers cache and history.
For instructions, please visit the appropriate page:
- Clearing your browsers cache in Chrome
- Clearing your browsers cache in Safari